Mechanic LA,HA,PE,JE

by VIRENDER SINGH SHEKHAWAT
(MUMBAI INDIA)

RESUME
VIRENDER SINGH SHEKHAWAT
405-L, New Air India Colony Kalina
Santacruz east ,Mumbai
Contact- +917738837779
Email- sai_virender@yahoo.com

OBJECTIVE:-

To work in a challenging environment where I can utilize my communication skills and convincing power in an effective manner.

EDUCATIONAL PROFILE:-

1 Completed aircraft maintenance engineering from DGCA(Director General of Civil Aviation)
2 12TH Passed from C.B.S.E. Board New Delhi
3 10TH Passed from C.B.S.E. Board New Delhi

ACHIEVEMENTS:-

1 I have achieved 3rd position all over Delhi in science competition
2 I have achieved a merit certificate in Geography Talent Search Examination
3 I have achieved state level certificate in science exhibition

COMPUTER KNOWLEDGE:-

I am having knowledge of web browsing, web surfing, html, ms office, using monitoring tools, voip services, project browsing

WORKING EXPERIENCE:-

AVIATION EXPERIENCE- worked in Air India Mumbai as trainee technician worked on
Boeing 777,747, airbus 310,320
Total Experience: - 3 years in International Customer Service (USA & CANADA)

• Currently working with Zenta Services Hiranandani Mumbai as Sr.CSA (collection process)
From Oct 10 to till date
I am responsible for collecting unpaid debts of different company like American express, Visa ,JP Morgan chase, Utility Bills etc from consumers. Managing both inbound and outbound calls for Asset Acceptance LLC USA

• Worked with STREAM services global pvt ltd (technical process outsourcing)Mumbai
From Oct 09 to Sept 10 (12 months)
Position: Sr support professional (HP total care)
I responsible to handle the team work support the team mates, receive the in bond calls from Hewlett Packard HP customers (U.S.A. & Canada) and solve their quires like troubleshooting systems, formatting, system recovery etc


•Worked with Krystal Kones Technologies Indore as the post of Team Leader
From Jan 08 to Sept 09 (20 months)
Position: Team Leader I was responsible for handling the team work, handling the special customers, Emergency calls with US clients, troubleshooting dialers, system problems, project searching and bidding, setting appointments with companies, daily preparing the performance report and analysis .Training agents for product and process. Preparing day to day strategies for increasing the efficiency, pitching up the agents on their loop poles.





DEMOGRAPHY:-

Father’s Name : Mr. Govind Singh
Mother’s Name : Mrs. Laxmi Kanwar
Date of Birth : 13th Aug 1987
Gender : Male
Marital status : Unmarried
Nationality : Indian
Hobbies : Watching Cricket and interacting with people
Strength : Confidence, communication skills and smart working nature
Language known : English and Hindi

DECLARATION:-

I here by declare that all the above provided information is true and confidential to my knowledge.